Careers At Aspen Music Festival

Box Office Staff

Department: Box Office
Location: Aspen, CO

Box Office Staff

Department: Box Office

Location: Aspen, CO

Job Description:  

Box Office Staff works in conjunction with other members of the box office at our two box office locations in Aspen. This position reports directly to the Box Office Manager. The ideal candidate should have previous customer service experience and the ability to maintain attention to detail in a high-volume, fast-paced environment. Box Office Staff assists the Box Office Manager in attending to the daily details of operation at the box office and must remain respectful, positive, supportive, interested, and friendly at all times. This is a seasonal position with weekend and some evening work hours required. 

Responsibilities:  

Provide guests with a positive first impression of the Aspen Music Festival & School

Accurately operate the point of sale ticketing system & pass printing software

Receive and process daily walk-up and phone ticket orders for AMFS events

Accommodate all donor requests for ticketing

Problem-solve by effectively communicating with guests to locate and distribute tickets

Maintain a thorough knowledge of the AMFS summer event calendar

Provide information regarding AMFS events, facilities, and box office policies

Accurately handle credit card and cash transactions

Perform additional tasks as assigned by the manager on duty

Qualifications:  

Applicant should possess excellent communication and customer service skills in addition to being detail oriented, well organized, patient, and able to successfully multitask while working under pressure. Applicant will be expected to learn and comprehend complex policies and implement them. Computer proficiency, accurate data entry, courteous telephone presentation, and other basic office skills are essential. Applicant should be comfortable working independently as well as in a team. A basic knowledge of classical music, the AMFS, and the Aspen community is helpful, but not required. Applicant must be a team player with a good sense of humor.

Compensation:  

Hourly wage plus seasonal housing. Hours vary depending on performance schedule and staffing needs, but should not exceed 40 hours per week. Box Office Staff also receive a full season concert pass for the 2018 AMFS summer season.

Duration:  

Seasonal, early June through August 18, 2019

Applications:  

Accepted until the position is filled. No phone calls please. Applicants must attach a cover letter & resume (including references). A telephone, Skype, and/or personal interview will be required.

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